At Nonna's Italian Goods, we take great pride in delivering high-quality olive oil to our customers. Due to the nature of our product, we do not accept returns—whether purchased online or in stores. However, we understand that rare issues can arise during shipping.

Damaged or Incorrect Orders

Our fulfillment team is highly skilled and ensures that every order is packed with care. If you receive a damaged or incorrect product, please reach out to us at Ciao@Nonnasoliveoil.com within 48 hours of delivery with your order number and clear photos of the issue. While we do not offer refunds in these cases, we will assess each situation and may provide a replacement at our discretion.

Lost Shipments

If your order is lost in transit and does not arrive, we will send a replacement at no additional cost. Please contact us at Ciao@Nonnasoliveoil.com with your order details if you suspect your shipment is missing.

Non-Returnable Policy

For health and safety reasons, we cannot accept returns on any olive oil products. Stores that carry our products also do not accept returns.

If you have any questions, feel free to contact us at Ciao@Nonnasoliveoil.com. We appreciate your support and trust in Nonna's Italian Goods!